CINZIA CRISTAL TOTARO

 

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cinziacristal09@hotmail.com ¦ 07464807274 ¦ Dudley Court, 36 Upper Berkeley Street Flat 84 W1H 5QB London

 

CURRENLY LIVING IN LONDON, I WILL BE MOVING TO GENEVA, SWITZERLAND AT THE                 END OF 2017.

 

 

EMPLOYMENT

 

 

In April 2017 I have been promoted to work in the reservation department so my job consists in: Bookings through Open Table and Design My Night, email correspondence, credit card details handling, payment processing and refunds through PDQ and Micros, liasing with other departments such as finance, front desk and sales and marketing concerning bookings, show arounds of the restaurant and the Punch Room bar, website admin, daily meeting attendance, creating BEOs etc.

 

 

·       Receptionist at Berners Tavern, The London Edition, Marriott International (Berners Street, London from November 2016 to April 1st 2017)

 

In this job I act as a receptionist and hostess for the restaurant Berners Tavern, part of Jason Atherton’s Social Company. Working with Open Table, I take the bookings of the restaurant, check the guests in and out, lead them to their table and hosting them, dealing with the financial aspects such as receipt dealing, payment taking, filing and reports and working with Micros system. Also, I was more than once responsible for training new staff.

 

 

As a receptionist and hostess, I greet the guests, take them to their table, take care of the bookings using Bookatable and Open Table systems, answer telephone and email enquiries, completing daily reports and briefings, being in charge of payments and posting them in the Micros system, cash ups, communicating with fellow staff members such as waiters, cooks and chef about the daily bookings and special requests, working in the reservations department and with all the other departments of the hotel. Additionally, I took care of group bookings and arranging their event.

 

 

 

 

My role as a receptionist in this hotel is front desk, so bookings (walk ins, online through emails and travel agencies and phone bookings), check ins, check outs, problem solving, customer service and assistance, room inspections, filing, contacting companies (Booking.com, Agoda and Laterooms), payment taking via cash, card or secure trading, ect. The system used is Rezlynx.

 

 

 

I worked as a receptionist in occasion of two concerts held in Messina, so I dealt with mainly check ins and outs and room arrangements.

 

 

from June 8th 2015 to July 22nd  2015)

 

 

During this internship I served as a receptionist and hostess. While with my other work or internship experiences I was a receptionist at hotels, this time it was in a holiday village. My main role was to book rooms, taking payments, answer to phone and email enquiries, host guests in the village, welcoming them, taking them to their rooms, showing them around and explaining all the activities.

 

 

 

                                                  

The English lessons regarded grammar, conversation, translation and reading for High school and University students.

 

EDUCATION

 

·        Bachelor’s degree in interpreting and translating (Linguistic Mediation) specializing in English and Spanish at Università degli studi di Messina. Corso di laurea in Lingue e Letterature Straniere e Tecniche della Mediazione Linguistica (Messina, from October 2011 to July 2015).  Final mark: 99/110

 

·        Subtitling from English to Italian of part of the first season of the British tv show “My Family" for the final thesis of my translation and interpreting university degree. In the thesis I explain all the steps, techniques, difficulties encountered solutions applied and references I used for the translation and subtitling.

 

 

·        Professional course in receptioning at ECAP, Messina (from January 29th to July 22nd 2015).

 

Technical and practical course on receptioning. For the technical part of the course I studied the job of receptionist and also tourism where I organized holidays for potential customers basing on their requests, budgets and interests. The practice was done in the holiday village Le Dune Beach Club where I served as a receptionist.

 

·        Three week Spanish course with the agency LM Languages, Level C1 specializing in grammar, conversation, reading, listening, translation and interpreting. (Birmingham, UK from February 3rd to February 21st 2014)

 

·        Three week English course at the University of Birmingham, Level C2 specializing in grammar, conversation, reading, listening, translation and interpreting. (Birmingham, UK from February 3rd to February 21st 2014)

 

·        Trinity College London diploma, ISEE III Integrated Skills in English Level 2 Certificate in ESOL International C1 of the CEFR (Messina, Italy May 2010) specializing in grammar, conversation, reading, listening, translation and interpreting. Final mark: A

 

·        High school diploma specialized in foreign languages (English, Spanish and French) at Liceo Linguistico Emilio Ainis Messina, Italy from 2006 to 2011. Final mark: 97/100

 

LANGUAGES SPOKEN

 

Italian: Mother tongue

English: Bilingual

Spanish: C1

French: B2

 

PERSONAL INTERESTS

 

Traveling, foreign languages and cultures, international food, reading, culture and entertainment and meeting new people.

 

DRIVING LICENCE: Category B